How can we help you today?

General Questions

Why doesn't the "Auto Keystone" feature work on the M1 and M1+?
Ensure the Auto Keystone feature is “ON”  1. Go to Settings > Image Settings > Auto Keystone  2. Press < or > to select: ON: Automaticall...
Sun, 23 May, 2021 at 4:10 PM
What is the Function of the "Music Mode" button on the M1 and M1+ Remote Control?
The button enables “Music Mode”, which allows users to keep playing music without projecting an image (i.e. like an MP3 player).
Sun, 23 May, 2021 at 4:10 PM
What to do if I can't mirror my screen after I updated the iOS version to iOS14?
Due to iOS14 compatibility issues, please follow below table for solution.   Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K...
Tue, 27 Apr, 2021 at 12:54 PM
What are the formats and maximum size do the USB and MicroSD reader on the LED projector support?
Please see the table below: Supported Size (Max. Size) NTFS Format FAT32 Format Read Write Read Write USB Memory Stick 256 GB V N/A V V ...
Tue, 18 May, 2021 at 10:03 AM
How to do Crestron E-control workaround due to Adobe Flash player not being supported?
Step 1  Download and install a Flash Player. “Download the Flash Player projector” from Adobe:
Tue, 18 May, 2021 at 11:21 AM
LS921WU is not recognized nor controlled through the web browser by PJ-link
Applicable models: LS600W, PG707X, PG707W, PG706HD, PG706WU, LS831WU, LS750WU, LS850WU, LS860WU, LS920WU, LS921WU, PX728-4K, PX748-4K Please make sure the ...
Fri, 21 May, 2021 at 2:46 PM
How to Adjust Auto Focus on M2e ?
1. Focus sensor design behavior        Focus sensor in M2e is designed to trigger manual focus control center when auto focus key on the remote control i...
Fri, 12 Nov, 2021 at 3:20 PM
Why iPhone’s Mobile hotspot is not connecting with M2?
If you have problem connecting to hotspot on M2,  Toggle your mobile hotspot (ON -> OFF -> ON). Toggle Wi-Fi option on the projector (ON -> OFF ...
Wed, 1 Dec, 2021 at 4:49 PM
Why is Smart YouTube app not available on Aptoide app store?
Aptoide store removed Smart YouTube apk from their app store. We recommend you download and install SmartTube apk to play YouTube videos. https://smarttub...
Mon, 4 Jul, 2022 at 2:41 PM