How can we help you today?

General Questions

What to do if there is high pitched noise coming from the projector?
Please connect the projector to a different AC outlet.   Connect the projector to another computer/player.   In case above crosscheck remains the ...
Sun, 24 Jan, 2021 at 12:19 PM
How to change the projector lamp in a projector?
The methods for changing the projector lamp (bulb) differ depending on the model of the projector. For accurate instructions, you can find lamp swapping ins...
Sun, 24 Jan, 2021 at 12:15 PM
Change video inputs on device
Projector: Method 1: Using the remote control, press the “source” button, a menu of available signal inputs should show up on the screen. Use the arrow but...
Sat, 21 Apr, 2018 at 1:05 AM
The image is out of focus
Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the n...
Sat, 21 Apr, 2018 at 1:10 AM
What to do if remote control does not work properly?
  Please do the following check: Make sure there are no obstructions in the way of the IR receiver on the device. Move closer to the receiver (within 23...
Sun, 24 Jan, 2021 at 11:56 AM
What to do if there is a shadow or double image on the projector screen?
Analog extension cables, adapters, docking stations and longer cables may be prone to generate ghosting, lines, double images, or poor focus. The improper ...
Sun, 24 Jan, 2021 at 12:28 PM
I want to remove the password on the projector
If the password for the projector has been lost or forgotten there is a way that it can be retrieved. Submit the error code displayed on the password scre...
Sat, 21 Apr, 2018 at 1:18 AM
The speakers have no sound
If your speakers are not producing sound, check the following: The audio-output may be set to mute. Double-click the speaker icon in the task tray to see ...
Sat, 21 Apr, 2018 at 1:19 AM
The image changes color
If the image on your monitor/projector periodically changes color, has a predominant color hue over it (bluish, purplish image), or intermittently blanks ou...
Sat, 21 Apr, 2018 at 8:22 AM
Why are certain options greyed out in OSD menu?
When a digital signal is connected (e.g. HDMI, DisplayPort, DVI), there are certain options greyed out in OSD menu as preset settings that cannot be changed...
Sun, 24 Jan, 2021 at 12:13 PM