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General Questions

What to do if there is a shadow or double image on the projector screen?
Analog extension cables, adapters, docking stations and longer cables may be prone to generate ghosting, lines, double images, or poor focus. The improper ...
Sun, 24 Jan, 2021 at 12:28 PM
Why are certain options greyed out in OSD menu?
When a digital signal is connected (e.g. HDMI, DisplayPort, DVI), there are certain options greyed out in OSD menu as preset settings that cannot be changed...
Sun, 24 Jan, 2021 at 12:13 PM
What is the maximum resolution for the projector.
To locate the maximum or native resolution for a projector, there are a few places this can be found.  We highly recommend using the native resolution for ...
Sat, 21 Apr, 2018 at 9:20 AM
How to solve “Out of range” when connecting PC/laptop to a projector?
Please refer to this FAQ.
Sun, 16 May, 2021 at 10:16 AM
Purchased replacement parts
Parts can be purchased from our parts store. Go to
Sat, 21 Apr, 2018 at 11:47 AM
Want to know about supported picture, video and audio formats
Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is...
Sat, 21 Apr, 2018 at 11:49 AM
There is a pixel stuck on or off
Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They loo...
Sat, 21 Apr, 2018 at 11:52 AM
There are issues connecting an external monitor to a computer/projector
If the external monitor/ projector is not automatically detected and displaying an image, you will need to use a function key to enable or activate the func...
Sat, 21 Apr, 2018 at 12:02 PM
How to do when my screen doesn’t display native resolution after Windows 10 update?
Windows update may cause some issues with screen resolution setting being lost, Please follow below steps to change the resolution of the screen and check: ...
Sun, 24 Jan, 2021 at 11:50 AM
Why a black border on the top/bottom or sides of the image from the projector?
Please check below:   1.Plesae refer to the user guide and adjust Aspect ratio with example below.   2. It could be the format of the movie since not ...
Sun, 16 May, 2021 at 10:19 AM