How can we help you today?General Questions
When the power button for the LED display is pressed and there is no picture, it may not work because 1) there is no power, 2) there is power. The power lig...
Mon, 22 Nov, 2021 at 5:55 PM
Solution Step 1: Turned on power to ensure all modules of the LED display are working properly. Used Vacuum Suction Tool to remove and reinstall any requir...
Mon, 22 Nov, 2021 at 5:56 PM
When the customer takes a photo using the display, the picture may produce screen ripples and/or horizontal stripes. These two scenarios are not caused ...
Mon, 22 Nov, 2021 at 5:56 PM
Solution This may be an issue related to the settings. Please check the RS232 settings when you encounter this issue: Also, check the RS232 p...
Mon, 22 Nov, 2021 at 5:56 PM
Solution The LED display motherboard firmware can be set to update automatically or manually. To set to automatically update, please refer to "How do ...
Mon, 22 Nov, 2021 at 4:44 PM
Solution Step 1: Select the Settings from the Main Menu Step 2: Select "Upgrade" Step 3: Select "OTA Cloud Server" ...
Fri, 26 Nov, 2021 at 10:31 AM
Solution Step 1: Please contact customer service staff to obtain the mandatory firmware update file(s) Step 2: Copy the files to the outermost di...
Mon, 17 Jan, 2022 at 4:40 PM
Answer: If the LED display does not work, but the power supply and other equipment checks are working, it may be caused by a firmware conflict. Please perfo...
Mon, 14 Feb, 2022 at 2:49 PM
The Bracket installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: ...
Fri, 26 Nov, 2021 at 10:32 AM
The Bracket installation order varies from the Floor Stand configuration. Please follow the steps in the respective order for the Wall-mount configuration: ...
Fri, 26 Nov, 2021 at 10:32 AM