How can we help you today?General Questions
Answer: DVLED displays can only be powered on when the System Control Box has been installed. The LED Modules are to be installed after. However, when insta...
Mon, 22 Nov, 2021 at 5:36 PM
Solution Step 1: Wear anti-static gloves before handling the LED Modules. Step 2: Remove the Vacuum Suction Tool from the box and press its p...
Mon, 22 Nov, 2021 at 5:12 PM
Answer: The Vacuum Suction Tool is used for removing LED Modules (or LED tiles) from the DVLED Display. See "How do I remove LED Modules fro...
Mon, 22 Nov, 2021 at 5:50 PM
Answer: According to the User Guides, the quantity of spare LED modules will vary by country. Please contact your regional ViewSonic sales office for furthe...
Mon, 22 Nov, 2021 at 5:50 PM
DVLED with a colored line issue on a LED Module. Answer: There may be damage to part of the LED module, usually caused by a short in one of the affect...
Fri, 7 Jan, 2022 at 1:42 PM
DVLED Display with an unlit LED Module. Answer: Ensure the affected LED Module is in the correct orientation. Solution The LED Module will need...
Mon, 22 Nov, 2021 at 5:53 PM
DVLED Display with an entire column of unlit LED Modules. Answer: There may be poor connection or loose wiring with the connectors from the System Co...
Mon, 22 Nov, 2021 at 5:54 PM
When you find that the edge brightness of the LED module is different from that of the adjacent modules, the following procedure below can be followed in or...
Mon, 22 Nov, 2021 at 4:48 PM
After replacement of a particular LED module, brightness may be slightly different than that of other modules. At this point, manual calibration is required...
Mon, 22 Nov, 2021 at 5:55 PM
Solution After replacing the LED module, you may find that the overall or edge brightness of the replaced module is different from other modules. Please...
Mon, 22 Nov, 2021 at 5:55 PM