How can we help you today?

General Questions

What are the remote's button functions for the DVLED display?
Solution Please refer to the following diagram below. This information can also be found in each Direct View LED Display's respective User Guide. ...
Thu, 13 Jan, 2022 at 12:00 PM
How do I find LED module batch number/color code on my DVLED Display?
Solution Step 1: Obtain the Vacuum Suction Tool Step 2: Remove the target LED module. Note that the whole display will have the same batch number, s...
Fri, 26 Nov, 2021 at 10:34 AM
Can ViewSonic projector remote control work on DVLED Displays?
Answer: Yes. The remote controls that operate a ViewSonic projector will also work on a DVLED Display.
Fri, 26 Nov, 2021 at 10:50 AM
During servicing, where do I place the de-installed LED module(s) for a DVLED Display?
Answer: LED modules should be placed on a flat, anti-static, padded surface when swapping LED Modules. If there is no opening for the connectors, module sho...
Fri, 26 Nov, 2021 at 11:56 AM
How do I calibrate overall brightness on my DVLED Display?
After replacement of a particular LED module, brightness may be slightly different than that of other modules. At this point, manual calibration is required...
Mon, 13 Dec, 2021 at 5:18 PM
How do I properly store DVLED Display LED module(s)?
LED Modules (either damaged and/or undamaged) should be stored in module boxes according to the following packaging steps when not mounted on the display. I...
Mon, 13 Dec, 2021 at 3:57 PM
How do I properly package DVLED Display LED module(s) for shipping?
Before LED Modules are shipped out, they must be packaged in a specialty Module Box according to the following packaging steps specifically designed to hold...
Mon, 13 Dec, 2021 at 3:57 PM
How do I adjust LED module edge brightness on my DVLED Display?
When you find that the edge brightness of the LED module is different from that of the adjacent modules, the following procedure below can be followed in or...
Mon, 13 Dec, 2021 at 5:47 PM
LED Module(s) are improperly functioning on my DVLED Display, what is the troubleshooting process?
If one or more LED modules are improperly functioning by: image distortion, color distortion, no display image, flashing display image, please refer to the ...
Mon, 14 Feb, 2022 at 2:27 PM
I received 2 power cords for my 216" DVLED Display, does it require both?
Answer: Yes, the 216" DVLED Display requires 2 power cords (differs from the standard requirement). Each power cord produces 3300W. The power a 216...
Thu, 13 Jan, 2022 at 10:50 AM