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FAQ

How to fix touch issues when connected by HDMI and USB Touch cables?
For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard W...
Mon, 26 Dec, 2022 at 4:51 PM
Why don’t all font families support bold and italics?
myViewBoard Whiteboard for Windows text feature allows users to underline text and change font size and color for all font famlies.    Currently, the foll...
Wed, 11 Jan, 2023 at 6:31 PM
Why Whiteboard File Explorer is missing document/download folders on Windows 11 22H2?
Windows users, updated to the latest Windows 11 22H2, may see that the File Explorer has changed - separating Access and Drives.   For myViewBoard users,...
Thu, 12 Jan, 2023 at 9:15 AM
Why can't I save/update files in Google Drive (Android 11)?
Whiteboard for Android users on Android 11 may experience an issue where they are unable to "SAVE" new updates to an existing file in Google Drive...
Tue, 17 Jan, 2023 at 9:53 AM
Why can't I save files to storage folders on the C:/ drive (Windows 11)?
Whiteboard for Windows users on Windows 11 might experience an issue when saving an .olf file to storage folders on the C: Drive.   Currently, there is ...
Wed, 18 Jan, 2023 at 3:21 PM
Why do I see Error 10500 when adding users via CSV import?
As an IT admin, when adding or updating user lists through CSV import, please ensure to: ·       Download the template first. ·       Use Microsoft E...
Wed, 18 Jan, 2023 at 3:22 PM
Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)
iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups"...
Thu, 22 Aug, 2024 at 4:46 PM
Why can’t I play videos in the Embedded Browser? (CEF codec H.264)
The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in cod...
Wed, 6 Mar, 2024 at 11:24 AM
How to resolve a Whiteboard update error: Problem parsing the package (Whiteboard v.2.11 and above)
When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or o...
Tue, 21 Mar, 2023 at 11:31 AM
How to export PNG/BMP/JPG files on the ViewBoard 50-5 series? (Android 11)
The myViewBoard Whiteboard app creates a folder to store converted image files. However, it should be noted that the ViewBoard 50-5 and 52 series running on...
Tue, 21 Mar, 2023 at 11:48 AM