How can we help you today?FAQ
After the 2023 firmware update, myViewBoard users might encounter a failure to login, see an Error 403, or "disallow_useragent" error as shown bel...
Tue, 11 Apr, 2023 at 5:19 PM
When attempting to sign in using the “Sign in with Google” option, users may receive the error, “Couldn’t sign you in, the Browser or App May Not Be Secur...
Thu, 11 May, 2023 at 1:24 PM
Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard. Th...
Mon, 8 Apr, 2024 at 6:10 PM
If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above. It should be noted that use...
Fri, 12 May, 2023 at 12:04 PM
Teachers using Google Slides might see this error message when trying to import slides via the Magic Box. The development team is working on a resolution to...
Wed, 10 May, 2023 at 11:04 AM
Google made a change that requires you to have a compatible browser installed to complete your account addition. myViewBoard Whiteboard uses WebViews to...
Wed, 10 May, 2023 at 11:06 AM
For school IT admin proceeding with network deployment, the official pathway to obtain the latest Whiteboard for Windows .msi file is as follows: 1. ...
Wed, 17 May, 2023 at 4:14 PM
When running "Whiteboard for Windows v2.68.4", you'll need to have admin privilege for software update. We highly recommend UNINSTALLING ...
Wed, 10 Jul, 2024 at 2:22 PM
For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen. This is expected to be fix...
Thu, 29 Jun, 2023 at 11:30 AM
If users encounter a “sign-in error” when trying to log in to the Whiteboard, please write to the school IT for assistance. This mechanism is by design...
Tue, 29 Aug, 2023 at 4:10 PM