How can we help you today?FAQ
In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (...
Wed, 30 Aug, 2023 at 9:42 AM
If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance. This mechanism is by desig...
Mon, 4 Sep, 2023 at 3:15 PM
Issue: The Dice feature is incomplete, and the dice performs slowly. Root cause: Please check whether the PC is equipped with an Intel Iris Xe G...
Tue, 5 Sep, 2023 at 12:12 PM
The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box....
Mon, 18 Sep, 2023 at 1:56 PM
Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations. Therefore, users may see this prompt when ...
Mon, 25 Sep, 2023 at 5:11 PM
Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The functi...
Thu, 26 Oct, 2023 at 10:38 AM
myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import. I...
Tue, 21 Nov, 2023 at 10:56 AM
When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print...
Fri, 1 Mar, 2024 at 10:04 AM
The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by hav...
Thu, 1 Aug, 2024 at 1:53 PM
Issue Description Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen o...
Thu, 1 Aug, 2024 at 1:54 PM