Issue Description 


Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution.


Please note: The objects on the canvas remain sharp and clear; only the icons on the toolbars may appear blurry.


       

        

 [image 1] Users experience blurry icons


Recommended Actions

To adjust the resolution of extended screens, please adjust the display settings and set the 4K screen as the main screen:


  1. In Windows, go to: Settings > Display.

    - Make the screen "my main display" (image 2).

    - Click Advanced scaling settings (image 3) and enable Fix scaling for apps.

  2. Relaunch the application.

    Please close and reopen the application or left-click the toolbar icon to "Relaunch the app".


        

        image.png

[image 2] Choose the 4K screen as "my main display"
        

        image.png

[image 3] Enter Advanced scaling settings