Online Support Center

Policy 2

• End User License Agreement for UNIVERSE by ViewSonic Software

  Thu, 3 Nov, 2022 at 4:14 PM
• Privacy Policy

  Thu, 3 Nov, 2022 at 4:20 PM

Software Updates 12

• V1.67.00 – December 2022

  Fri, 28 Jul, 2023 at 10:36 AM
• V1.68.00 – February 2023

  Fri, 28 Jul, 2023 at 10:36 AM
• V1.69.10 – March 2023

  Fri, 28 Jul, 2023 at 10:37 AM
• V1.69.15 – April 2023

  Fri, 28 Jul, 2023 at 10:37 AM
• V1.70.00 – June 2023

  Fri, 28 Jul, 2023 at 10:37 AM

See all 12 articles

Immersive Spaces manual 10

• Get started on your UNIVERSE journey

  Wed, 28 Sep, 2022 at 1:55 PM
• Minimum requirements and device specifications

  Thu, 6 Jul, 2023 at 6:30 PM
• How to install and launch UNIVERSE

  Mon, 3 Oct, 2022 at 9:32 AM
• Install log error: "Failed due to insufficient privileges"

  Fri, 5 May, 2023 at 12:02 PM
• How to create an account

  Mon, 12 Sep, 2022 at 2:44 PM

See all 10 articles

How to Teach manual 7

• How to start a quiz

  Tue, 4 Oct, 2022 at 11:31 AM
• Brief introduction of the interface in spaces

  Wed, 5 Oct, 2022 at 11:47 AM
• What is the broadcast audio mode?

  Tue, 11 Oct, 2022 at 10:38 AM
• How to create breakout rooms during the class

  Tue, 11 Oct, 2022 at 3:37 PM
• Why did UNIVERSE unexpectedly close?

  Mon, 28 Nov, 2022 at 11:10 AM

See all 7 articles

How to Engage manual 3

• How to use emojis and motions with Emote

  Fri, 7 Oct, 2022 at 3:08 PM
• How to engage students better

  Wed, 12 Oct, 2022 at 11:07 AM
• How to use group and private chat

  Wed, 12 Oct, 2022 at 11:15 AM

How to Manage manual 7

• What is UNIVERSE Manager?

  Wed, 12 Oct, 2022 at 2:31 PM
• How to import users to the organization

  Wed, 4 Jan, 2023 at 10:54 AM
• How to schedule a class in UNIVERSE Manager

  Wed, 12 Apr, 2023 at 4:26 PM
• How to edit/delete a class in UNIVERSE Manager

  Wed, 12 Apr, 2023 at 5:28 PM
• How to add students to a class in UNIVERSE Manager

  Thu, 13 Apr, 2023 at 10:27 AM

See all 7 articles

Account & Service 8

• How to contact customer support

  Wed, 12 Oct, 2022 at 11:22 AM
• Do you provide onboard training?

  Wed, 12 Oct, 2022 at 11:28 AM
• How to cancel your subscription in UNIVERSE

  Mon, 19 Dec, 2022 at 4:02 PM
• Why can’t I purchase any plan with my account?

  Thu, 29 Dec, 2022 at 11:38 AM
• Payment and subscription

  Mon, 19 Dec, 2022 at 4:20 PM

See all 8 articles

Learning Management System Integration 5

• Configuring UNIVERSE LTI 1.3 Schedule Tool for Canvas

  Mon, 19 Jun, 2023 at 2:08 PM
• Configuring UNIVERSE LTI 1.3 Assignment Tool for Canvas

  Mon, 19 Jun, 2023 at 6:37 PM
• Configuring UNIVERSE LTI 1.3 Schedule Tool for BlackBoard

  Tue, 20 Jun, 2023 at 3:11 PM
• Configuring UNIVERSE LTI 1.3 Assignment Tool for BlackBoard

  Tue, 20 Jun, 2023 at 3:39 PM
• Troubleshoot UNIVERSE LTI 1.3 Tool Error Messages

  Tue, 20 Jun, 2023 at 4:28 PM

UNIVERSE Product Info