How can we help you today?Account & Service
UNIVERSE currently offers customer support services solely through the "Contact Us" form on our website. Regrettably, we do not provide phone or l...
Thu, 15 Jun, 2023 at 6:14 PM
While we do not currently offer in-person training, we are committed to providing you with all the resources you need to make the most out of your experienc...
Thu, 15 Jun, 2023 at 6:15 PM
Important to know In order to prevent being charged...
Thu, 15 Jun, 2023 at 6:17 PM
Important to know At this time, please note that users who have created their UNIVERSE account via Google (SSO) will not be able to purchase a UNIVERSE sub...
Thu, 15 Jun, 2023 at 6:18 PM
UNIVERSE provides users with the option to purchase paid services, including one-time purchases and subscription-based services that are periodically renewe...
Thu, 15 Jun, 2023 at 6:19 PM
At the moment, upgrading or downgrading your subscription plan online during an active subscription period is not available. However, rest assured that our ...
Thu, 15 Jun, 2023 at 6:20 PM
1. Fill in your registered email here. 2. Check your mailbox and find the verification code. If you have not received the verification email, please ch...
Thu, 15 Jun, 2023 at 6:21 PM
1. Log into the website using your email address and password 2. Click on your account name in the top right corner of the screen 3. Select "Account&...
Thu, 15 Jun, 2023 at 6:22 PM