How can we help you today?General Questions
Because the remote control uses infrared transmission, the most common problem related to the remote control is the sensitivity. Solution The si...
Thu, 13 Jan, 2022 at 11:57 AM
The number of Receiving Cards and Transfer Boards will vary by model. However, Since a 1x Receiving Card is required to connect with 1x Transfer Card, the n...
Mon, 13 Dec, 2021 at 3:53 PM
Answer: ViewSonic DVLED display is designed with a partitional power-on protection meaning each partition zone is turned on one-by-one. Therefore, it will t...
Mon, 22 Nov, 2021 at 5:18 PM
Answer: The Receiving Card (aka Receiving Board) plays a part in supplementing LED Module signal connection. It is directly connected to the Transfer ...
Mon, 22 Nov, 2021 at 5:18 PM
Solution Confirm whether the input signal is consistent with the product's Native Resolution Timing. Point-to-point display is the clearest. ...
Mon, 22 Nov, 2021 at 5:19 PM
Solution Check the setting options of the device, Settings -> Display -> Startup&shutdown -> Startup Channel Last shutdown channel o...
Mon, 22 Nov, 2021 at 5:19 PM
Answer: Because the LEDs on DVLED Displays are precision components, they must be handled with extra care. Please refrain from damaging the LEDs by applying...
Mon, 22 Nov, 2021 at 5:19 PM
Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provid...
Mon, 22 Nov, 2021 at 5:20 PM
Answer: The Transfer Board (aka Transfer Card) plays a part in supplementing LED Module signal connection. It is directly connected to the LED Modules and m...
Mon, 22 Nov, 2021 at 5:34 PM
Currently, RS232 cannot Power on/off a DVLED display while in Sleep Mode. Check the On-Screen Display (OSD) settings to see if the Standby Mode is set to Sl...
Mon, 22 Nov, 2021 at 5:24 PM