How can we help you today?

General Questions

What should I do if the LED(s) on the DVLED display is unlit?
Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provider for pr...
Wed, 13 May, 2026 at 2:47 PM
How many Receiving Cards and Transfer Boards are there on a DVLED Display?
The number of Receiving Cards and Transfer Boards will vary by model. However, Since a 1x Receiving Card is required to connect with 1x Transfer Card, the n...
Mon, 13 Dec, 2021 at 3:53 PM
What is a Receiving Card on a DVLED Display?
Answer: The Receiving Card (aka Receiving Board) plays a part in supplementing LED Module signal connection. It is directly connected to the Transfer ...
Mon, 22 Nov, 2021 at 5:18 PM
What is a Transfer Board on a DVLED Display?
Answer: The Transfer Board (aka Transfer Card) plays a part in supplementing LED Module signal connection. It is directly connected to the LED Modules and m...
Mon, 22 Nov, 2021 at 5:34 PM
Why can't RS232 be used to Power on/off the DVLED Display while in Standby Mode?
Currently, RS232 cannot Power on/off a DVLED display while in Sleep Mode. Check the On-Screen Display (OSD) settings to see if the Standby Mode is set to Sl...
Mon, 22 Nov, 2021 at 5:24 PM
Do ViewSonic DVLED displays support anti-blue light?
Answer: DVLED displays do not support anti-blue light at this time.
Fri, 26 Nov, 2021 at 10:38 AM
What are the power source requirement for DVLED?
Power Receptacle Type L5-30P, EU, UK, AU, CN  (may vary depending on region. double check power supply compatibility) Power Input Voltage Range 100-24...
Mon, 14 Feb, 2022 at 1:43 PM
What are the differences between TFT LCD and Direct View LED (dvLED)?
The core difference lies in the light source: TFT LCD uses a backlight filtered through liquid crystals, whereas dvLED features self-emissive pixels that ...
Wed, 13 May, 2026 at 2:57 PM
What is the LED module specs for DVLED Displays?
LED module specs for DVLED Displays will vary by model. Please refer to the following table below:
Mon, 22 Nov, 2021 at 5:24 PM
How does pixel pitch relate to viewing distance?
The choice of pixel pitch is related to the viewing distance. A suitable specification should be chosen for the intended use. Smaller screen size: short...
Tue, 10 Aug, 2021 at 2:30 PM