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FAQ

Get a myViewBoard extension update once it’s available
Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you mi...
Fri, 18 May, 2018 at 4:43 PM
Why is my video not playing when I import it to myViewBoard?
This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your ...
Thu, 21 Jun, 2018 at 5:19 PM
Why is the pre-installed myViewBoard unable to be activated on my Windows?
The best way to solve this issue is to uninstall myViewBoard on your IFP, and then download the latest version on myViewBoard.com. Once you reinstalled the...
Mon, 23 Jul, 2018 at 3:59 PM
Why are there multiple myViewBoard Chrome extensions appeared on my Chrome?
The best way to solve this issue is to uninstall myViewBoard extension on your browser, and then download the latest version on Chrome Web Store. Once you ...
Mon, 23 Jul, 2018 at 3:57 PM
I have bound my cloud storage, but I still can't access them on myViewBoard
Double check your Cloud Storage Authentication, make sure you have bound them correctly. If your cloud storage is still not showing up, check the followi...
Tue, 14 Aug, 2018 at 10:51 AM
On myViewBoard for Android, why can't I open PDF files with more than 50 pages?
Due to software and hardware restrictions, myViewBoard for Android does not support opening PDF files with more than 50 pages. As a workaround, you can...
Tue, 7 Jan, 2020 at 12:35 PM
The QR Code sharing feature is missing or suddenly disappears
The QR Code sharing feature may sometimes become unavailable. Microsoft OneDrive and OneDrive for Business may occasionally invalidate tokens for security ...
Mon, 3 Feb, 2020 at 7:07 PM
How do I activate myViewBoard for Android
On first run, the android app prompts the user to select the account type to activate.  For a personal account: Click Personal. Provide a myView...
Tue, 11 Aug, 2020 at 1:21 PM
Embed browser using “Make the current web page become a tool” show blank, and video(Youtube/Clips) out to the canvas that show blank
Problem statement: When the functions of the following paths are used, the content will become blank abnormal situation:    (1) Floating toolbar &g...
Wed, 14 Oct, 2020 at 9:41 PM
Whiteboard for Windows will not start. Application opens and closes immediately.
Step 1  In Windows 10, Search for and open "Event Viewer".  Then go to: Windows Logs > Application.  Check your Windows Event Viewer and l...
Fri, 7 May, 2021 at 10:36 AM