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General Questions

I need a replacement lamp for my projector
Lamps can be purchased from our Web store at
Sat, 21 Apr, 2018 at 8:27 AM
There is a popping sound coming from speakers
Disconnect and reconnect the audio source. If you are using the RF input, disconnect and reconnect the RF cable. Connect the audio source to a different s...
Sat, 21 Apr, 2018 at 8:30 AM
There is a noise coming from the monitor/ Projector
Turn off the power of the monitor/TV/ Projector and verify if the problem persists. If so, disconnect all inputs into the monitor/TV and verify again if th...
Sat, 21 Apr, 2018 at 8:31 AM
No image on display but there is power
Check Power Check to make sure the display is turned on, which is usually indicated by some kind of light on the power button itself. If the light is on, t...
Sat, 21 Apr, 2018 at 9:18 AM
What is the maximum resolution for the projector.
To locate the maximum or native resolution for a projector, there are a few places this can be found.  We highly recommend using the native resolution for ...
Sat, 21 Apr, 2018 at 9:20 AM
Out of range message
This happens when the screen resolution is set to something higher than what the projector can display. For example, if the projector supports resolutions o...
Sat, 21 Apr, 2018 at 9:52 AM
Purchased replacement parts
Parts can be purchased from our parts store. Go to
Sat, 21 Apr, 2018 at 11:47 AM
Want to know about supported picture, video and audio formats
Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is...
Sat, 21 Apr, 2018 at 11:49 AM
There is a pixel stuck on or off
Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They loo...
Sat, 21 Apr, 2018 at 11:52 AM
There is no video when using HDMI port
If you are experiencing problems using HDMI input: Confirm the HDMI input is selected. Plug in the monitor first, and then turn on the PC. Replace the H...
Sat, 21 Apr, 2018 at 11:55 AM