Windows 10 driver installation
ViewSonic plug and play monitors do not require a proprietary Windows 10 driver to be installed.
Instead, Windows 10 operating system will automatically read the EDID information stored in the monitor and install Generic PNP Monitor drivers to enable its full resolution capabilities.
Graphics Card drivers can also be an issue.
Make sure you have the latest drivers for video card.
Check below for more details.
To confirm that Windows 10 drivers have been installed correctly check the device manager, display resolution and touch function (if equipped).
Windows 10 will recognize and list a "Generic PNP Monitor" in the Device Manager. (Figure 1)
To check the device manager follow these steps:
- Click on Start Menu button in lower left corner and then right click on File Explorer and choose Manage.
- Select Device Manager from the left hand margin. Scroll down until you see Monitors, then click on the arrow to expand. You should see Generic PNP Monitor as one of the items listed.
Windows 10 will only show reference to "Generic PnP Monitor" under monitor tab and under device manager.
Video Card Drivers
Check the Device Manager for a problem with the video card drivers. Video card drivers must also be updated to be compatible with Windows 10 to get the full functionality from the display. If there is a yellow exclamation mark under the display adapter section or if there are generic display drivers loaded, the monitor may not display the correct resolution or the monitor will not be seen as a secondary display. A message like the one below may also appear during or after updating to Windows 10. The image below displays an NVIDIA video card but the problem can occur with any video card that does not have updated Windows 10 drivers. In this case, drivers for the systems video card must be updated. Drivers can be located from the computer’s manufacturer or the video adapter manufacture’s website.
Does the computer allow the monitors native/prime resolution in display properties?
To check the Display Properties follow these steps: (Figure 2)
- Single right-click on an empty spot of the desktop and select Properties.
- Select Display Settings then, Advanced display settings.
- Check the resolution settings and make sure that the maximum resolution for the display is listed and marked as (recommended).
Click/Touch Desktop --> Display Settings
Finally, if you have a touch enabled display, does the touch feature work?
If the system has these settings then the computer has correctly read the monitor EDID and no further configuration is required.
If the resolution is not correct or if there is an exclamation mark in the Device Manager, under Monitors, please contact ViewSonic Technical Support for assistance @ TechnicalSupport