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Troubleshooting

Troubleshoot common problems and find quick fixes to keep your ClassSwift experience smooth and uninterrupted.​

What should I do if I face internet connectivity issues while using ClassSwift on my organization or school network?
If you're experiencing internet connectivity problems while using ClassSwift on your organization or school network, don't worry. We've outline...
Mon, 3 Jun, 2024 at 11:59 AM
Why does my role appear differently in ClassSwift Hub compared to the role I selected during the signup process?
In ClassSwift Hub, you may notice that your assigned role appears differently from the one you initially selected during the signup process. This discrepan...
Wed, 15 May, 2024 at 4:14 PM
Why can't I access ClassSwift Hub?
If you are having trouble accessing ClassSwift Hub, there could be several reasons related to your account type, plan status, or technical issues. This gui...
Wed, 29 May, 2024 at 3:56 PM
Why do students' records disappear when they leave the class?
In ClassSwift, student records may disappear when they leave the class if the session is not properly ended by the teacher.    To ensure that student...
Wed, 29 May, 2024 at 3:58 PM
Why couldn't students submit their answers?
Possible Causes:    Network Connectivity Issues: Poor internet connection or network disruptions can hinder students' ability to submit their a...
Wed, 29 May, 2024 at 4:00 PM
Students cannot re-select their names / seat numbers to enter the classroom after leaving
ClassSwift's student settings primarily rely on seat numbers rather than being linked to individual accounts, providing a straightforward method for st...
Wed, 29 May, 2024 at 4:01 PM
How to troubleshoot unknown errors
Encountering unknown errors can be frustrating, but troubleshooting them doesn't have to be. This guide will walk you through the steps to identify and...
Wed, 29 May, 2024 at 4:03 PM
Why aren't there clickable links in my ViewSonic system email?
This issue may be related to the email format settings in your email program. To protect users from accidentally interacting with phishing sites or automati...
Wed, 4 Sep, 2024 at 4:22 PM