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Troubleshooting

Troubleshoot common problems and find quick fixes to keep your ClassSwift experience smooth.

Why Can't I Access ClassSwift Hub?
If you are having trouble accessing ClassSwift Hub, there could be several reasons related to your account type, plan status, or technical issues. This gui...
Thu, 18 Sep, 2025 at 12:06 PM
What Should I Do if I Face Internet Connectivity Issues while Using ClassSwift on my organization or school network?
If you're experiencing internet connectivity problems while using ClassSwift on your organization or school network, don't worry. We've outline...
Thu, 18 Sep, 2025 at 12:07 PM
What Should I Do if the Sign-in Page in the ClassSwift app is Blank?
A blank screen usually happens due to browser compatibility issues.  On Windows, ClassSwift requires Microsoft Edge. Please install or update Edge to the...
Thu, 18 Sep, 2025 at 12:07 PM
Why Can't Students Select a Seat Number
Why Is Incognito Mode Not Allowed?  Using "Incognito Mode" in Safari or other browsers can cause the following issues:  Login status cannot b...
Thu, 18 Sep, 2025 at 11:57 AM
Why Can’t Students Join My Class Using Google SSO?
If students are unable to join your class via Google SSO, here are the most common causes and what you can do to resolve them. Error MessagePossible Ca...
Thu, 21 Aug, 2025 at 3:46 PM
Why Can’t Students Join My Class in Guest Mode?
If students are unable to join your class in Guest Mode, here are the most common causes and what you can do to resolve them. Error MessagePossible Cau...
Thu, 21 Aug, 2025 at 3:47 PM