If you're experiencing internet connectivity problems while using ClassSwift on your organization or school network, don't worry. We've outlined some steps to help you troubleshoot and resolve these issues quickly. 

  1. Download the Internet Connection Test document and follow the guidelines provided. If any tests fail, proceed to step 2.
  2. Download the ClassSwift Network Whitepaper and follow the guidelines. You may share this whitepaper with your IT team for resolution. Configure your network to include the AWS-specific IP ranges as outlined in the document. 

If you've followed the above steps and are still experiencing internet connectivity issues with ClassSwift, don't hesitate to contact our support team for further assistanceWe're here to help you resolve any technical challenges and ensure a seamless user experience.