How can we help you today?General Questions
There may be a few reasons why the projector will have a flickering image, please select your projector type to continue: Check the video cables. Make sur...
Sun, 22 Apr, 2018 at 10:08 AM
When using Windows Media Player on a Laptop with any projector, the Media Player screen on the Laptop appears fine, but you can only see the border of the M...
Sun, 22 Apr, 2018 at 10:13 AM
Set the resolution higher. Test the projector on a different computer to isolate the problem. Please follow the instructions below on how to change the...
Sun, 22 Apr, 2018 at 10:15 AM
All inputs are located on the back of the unit. Please check your user guide for more information on which inputs are available for your monitor, TV, projec...
Sun, 22 Apr, 2018 at 10:18 AM
There are a few possible solutions for this issue. Change Scaling on Display settings. Use the graphics adapter software to change the “Scaling” option t...
Sun, 22 Apr, 2018 at 1:05 PM
Projector does not have Audio source selection function, so HDMI can not play sound from Audio-in, except HDMI signal come from DVI-D port, sound can come f...
Wed, 19 Sep, 2018 at 11:02 AM
As of Sep 18, 2020, devices listed below have been verified to support video streaming over USB Type-C. Not all USB Type C ports support video output. U...
Thu, 24 Dec, 2020 at 9:58 AM
Please find the list for USB C Video compatibility as below table. USB C Video compatibility list PC Mobile Phone Apple MacBook MMGL2TA/A HTC 10 Appl...
Tue, 2 Oct, 2018 at 2:38 PM
Devices stuck on FW v1.03 & 1.04 can update their X10-4k by alternative way. (see below steps) After the update to V1.05 OTA will work normally, so “fi...
Wed, 31 Jul, 2019 at 1:33 PM
When "Standby Voice Control" is turned On, the system is at standby mode (ready to receive voice command). The fans will keep spinning at 900RPM ...
Wed, 2 Oct, 2019 at 5:56 PM