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FAQ

Which Android versions are supported on the myViewBoard app?
The myViewBoard app supports Android 5.0 and newer
Tue, 12 Jun, 2018 at 4:35 PM
Which iOS versions are supported on the myViewBoard app?
The myViewBoard app supports iOS 9.0 and newer.
Tue, 12 Jun, 2018 at 4:35 PM
What to do if I cannot find a participant in the cast moderation list?
Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, ...
Tue, 12 Jun, 2018 at 4:37 PM
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reconn...
Sat, 7 Apr, 2018 at 5:51 PM
Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure...
Sat, 7 Apr, 2018 at 7:37 PM
What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?
The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Wind...
Fri, 30 Mar, 2018 at 5:19 PM
How do I collect and show the PC's information?
Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button ...
Sat, 7 Apr, 2018 at 7:42 PM
How do I show 3rd party open source library licenses?
Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Sat, 7 Apr, 2018 at 7:42 PM
How do I check the network condition and speed?
Please follow below instruction to see network condition and speed. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Tue, 26 Jun, 2018 at 9:46 AM
How do I find the help page for myViewBoard?
Please follow below instruciton to see help page. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Selec...
Sat, 7 Apr, 2018 at 7:45 PM