How can we help you today?

General Questions

How to Upgrade the M1+ Firmware?
  <Notice> The firmware of M1+ will not be used on M1+_G2/_V or M1+ -2.   1. Go to “Downloads” -> ”Driver & Software” by searching M1+ from ...
Sun, 16 May, 2021 at 10:01 AM
Why Can't I Power Off the Projector via its Remote Control?
For Models: PA/PG/PX Series “Power On” and “Power Off” are separated as two (2) different buttons on the remote control. This is different from the PJ...
Mon, 10 Aug, 2020 at 6:03 PM
Why doesn't the "Auto Keystone" feature work on the M1 and M1+?
Ensure the Auto Keystone feature is “ON”  1. Go to Settings > Image Settings > Auto Keystone  2. Press < or > to select: ON: Automaticall...
Sun, 23 May, 2021 at 4:10 PM
What is the Function of the "Music Mode" button on the M1 and M1+ Remote Control?
The button enables “Music Mode”, which allows users to keep playing music without projecting an image (i.e. like an MP3 player).
Sun, 23 May, 2021 at 4:10 PM
What to do if I can't mirror my screen after I updated the iOS version to iOS14?
Due to iOS14 compatibility issues, please follow below table for solution.   Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K...
Thu, 29 Dec, 2022 at 10:21 AM
What are the formats and maximum size do the USB and MicroSD reader on the LED projector support?
Please see the table below: Supported Size (Max. Size) NTFS Format FAT32 Format Read Write Read Write USB Memory Stick 256 GB V N/A V V ...
Tue, 18 May, 2021 at 10:03 AM
How to do Crestron E-control workaround due to Adobe Flash player not being supported?
Step 1  Download and install a Flash Player. “Download the Flash Player projector” from Adobe: https://www.adobe.com/support/flashplayer/debug_download...
Tue, 18 May, 2021 at 11:21 AM
LS921WU is not recognized nor controlled through the web browser by PJ-link
Applicable models: LS600W, PG707X, PG707W, PG706HD, PG706WU, LS831WU, LS750WU, LS850WU, LS860WU, LS920WU, LS921WU, PX728-4K, PX748-4K Please make sure the ...
Fri, 21 May, 2021 at 2:46 PM
How to calibrate Auto Focus on M2e if the auto focus is not clear ?
The perception of clarity can differ from person to person if the result of auto-focusing is not up to the level of clarity that you wish it to achieve you...
Tue, 8 Aug, 2023 at 5:32 PM
Why iPhone’s Mobile hotspot is not connecting with M2?
If you have problem connecting to hotspot on M2,  Toggle your mobile hotspot (ON -> OFF -> ON). Toggle Wi-Fi option on the projector (ON -> OFF ...
Wed, 1 Dec, 2021 at 4:49 PM