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General Questions

Which Monitors have the tilt and pivot feature?
The VP line of monitors has the tilt and pivot features. The VG line of monitors, except VG2228wm-LED, have the tilt and pivot features. All ViewSonic moni...
Tue, 10 Apr, 2018 at 2:24 PM
How to check graphics card drivers in Windows?
1.Under "Control Panel", open "Device Manager". 2. Find the Display adapters and double click on it then double click on the device sho...
Sun, 24 Jan, 2021 at 11:15 AM
What to do when there is no display from my monitor?
Please make sure the monitor’s power cable is properly seated in the port and that the monitor is powered on. By default LED indicator will light up when th...
Sun, 24 Jan, 2021 at 11:16 AM
What to do if there is no sound coming from the built in speakers?
Please check monitor, PC/laptop and connection. 1. Check and make sure the monitor is not muted or volume down.                2. Check the PC/laptop set...
Sun, 24 Jan, 2021 at 11:11 AM
What to do when the image intermittently disappears?
Please follow below instructions to do troubleshooting. 1. Make sure the pins on the video cable are not bent or damaged. 2. Make sure the connections ...
Mon, 7 May, 2018 at 3:18 PM
What to do when monitor image is tilted?
Please follow below instructions to do troubleshooting. 1. Make sure there are no extension cables or switch boxes attached to the monitor. 2. Make sure t...
Mon, 7 May, 2018 at 3:19 PM
Why Auto Image Adjust does not work with my monitor?
When using a monitor in the digital (HDMI, DisplayPort) connection, Auto Image Adjust and Manual Image Adjust settings may be disabled. This is normal as th...
Sun, 24 Jan, 2021 at 11:20 AM
What to do when my second monitor displays a different resolution?
LCD monitors, including laptop screens, typically run best at their native resolution.  You don't have to set your monitor to run at this resolution, ...
Mon, 7 May, 2018 at 3:22 PM
Why does image persistence occur with my LCD monitor?
Image persistence (or image retention) is a result of a stationary image being displayed for a long period of time.    <Correction>   Turn off the...
Sun, 24 Jan, 2021 at 11:37 AM
What to do when image is pixelated?
Set the resolution higher. Test the monitor on a different computer to isolate the problem. Please follow the instructions below on how to change the resol...
Mon, 7 May, 2018 at 3:27 PM