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General Questions

Can I turn on 1ms MPRT and FreeSync at the same time?
MPRT and FreeSync are incompatible with each other because: MPRT will KEEP the refresh rate at a high and constant point. FreeSync will CHANGE the refres...
Sat, 15 May, 2021 at 8:17 PM
Should I install MacOS drivers for my monitor?
MacOS does not require monitor drivers when using a ViewSonic monitor. The MacOS will automatically read the EDID information stored in the monitor and use ...
Sun, 24 Jan, 2021 at 11:42 AM
How to install the base on VX2476/VX2776/VX3276 series monitors?
You can refer to this video. 1. Lay the monitor unit face down on a flat surface, using the soft bag received or a soft material to avoid damaging the s...
Sat, 15 May, 2021 at 8:21 PM
Why can’t I run ViewSplit when connected to ViewSonic monitor?
Your ViewSonic monitor must be set to the Main display. To verify this please follow the steps below:     1. Right click on your desktop and select “Dis...
Sun, 16 May, 2021 at 12:14 PM
How to Install Unsigned Drivers in Windows 10
When installing unsigned drivers on Windows 10, Windows pops up a warning saying Windows can’t verify the publisher of this driver software.      ...
Thu, 30 Apr, 2020 at 11:04 AM
How to set a Monitor Webcam as the Primary Camera on macOS?
1. Connect the USB cable to the monitors USB Type B port on the back of the monitor and attach the other end of the cable to an available USB port on the c...
Sat, 15 May, 2021 at 8:32 PM
What to do when there is touch inaccuracy of the TD monitor under Windows 10?
Please do touch calibrate follow below steps:   1. Move your mouse cursor to the bottom left of the screen. Right mouse click the Windows icon, then left ...
Sun, 16 May, 2021 at 3:39 PM
How to enable/disable VX3258-2KC-MHD crosshair toggle?
If you see a crosshair in the middle of your VX3258-2KC-MHD monitor’s screen, please perform the step below.                    With the monitor po...
Sun, 16 May, 2021 at 1:56 PM
Why can't the VX3258-PC-MHD output more than 60Hz when connected to PS5?
Please check if the game Performance Mode in PS5 is enabled. In PS5: Setting > Save Data and Game/App Settings > Game Presets   If the abov...
Fri, 20 Nov, 2020 at 4:03 PM
vTouch Application for Apple Silicon (M1 Chip)
vTouch for macOS now has native support for Apple silicon Macs, including Apple's latest M1-equipped MacBook Air, 13-inch MacBook Pro, and Mac mini mod...
Tue, 18 May, 2021 at 11:44 AM