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Digital Signage

How to do basic troubleshooting for EP5012?
Here are some basic steps for trouble shooting the EP5012.  For more detailed instructions you can contact our support group but you can try these steps ah...
Tue, 10 Apr, 2018 at 1:54 PM
Can an antenna be connected to a commercial display?
ViewSonic Commercial Displays do not support antenna or coaxial cable connection.
Tue, 10 Apr, 2018 at 1:58 PM
How to update F/W on EP3220/4320/5520?
Upgrade under the factory menu Copy MstarUpgrade.bin in USB and Insert U disk to the USB port Press Input menu and then press 2 5 8 0 to activate factory ...
Thu, 2 Aug, 2018 at 10:29 AM
How to install vSigange License Key?
Requirements: - USB Flash Drive (FAT32 Formatted): How to format USB flash drive to FAT32 - vSignage license file, available on the Download section of th...
Fri, 8 May, 2020 at 10:18 AM
How to use ADB tool commend to get a vSignage player screen shoot?
Download ADB from 1. Run cmd commend and go to the adb save folder that connect to device ...
Thu, 2 Aug, 2018 at 10:32 AM
How to set a new installed app on the input custom source of CDM and CDE models?
Select custom app from source setting 1. On CDM & CDE models, you can press number keys, “1998” on Remote Control to get in setting mode 2.  Select ...
Thu, 2 Aug, 2018 at 10:34 AM
How to check whether vSignage can sync with others players and see the campaign?
If you are unable to sync the contents, there may be a connection issue.    To verify if the admin is sync with the player, there is a JSON API in vSignage...
Wed, 31 Oct, 2018 at 2:06 PM
Where to apply Sigange Manager and vSigange Weather API key
Apply web URL 
Thu, 19 Apr, 2018 at 5:04 PM
How to check CDX series , videowall, model RS232 daisy chain working correctly
1. Is it correct of RS232 daisy chain cable ? 2. In OSD menu, General settings -> Eco mode please set to Normal. (If set to Low power standby, the uni...
Thu, 19 Apr, 2018 at 5:12 PM
How to get vSignage log file
1. Download the debug version of vSignage, vSignage Debug Version Download, and install to the Eposter (for example, EP5520T). 2. Download the adb tool ...
Wed, 20 May, 2020 at 3:56 PM