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General Questions

What is the different between OTA and USB drive firmware upgrade on IFP/CDE/EP?
If you use OTA to upgrade the firmware, the IFP will keep all settings and data, it can possibly take a long time to download the upgrade file. If you u...
Sun, 24 Jan, 2021 at 10:54 AM
I can't key in Traditional Chinese in embedded player source, how can I do?
You can use your Android phone to download Traditional Chinese keyboard APP then install it to embedded player.
Thu, 10 May, 2018 at 2:01 PM
Why my IFP5550 OTA no response?
Due to all IFP use the same server, the issue could occur when many users use OTA function to download firmware at same time. You can download firmware from...
Tue, 15 May, 2018 at 11:11 AM
I use IFP8650 WPS viewer app to open Power Point 2010 document, but the Power Point does not get shown properly. How can I do?
When you click “Tab” button to add space in front of the content, WPS won’t use larger space to display, so the issue will occur. Short term solution: P...
Tue, 5 Jun, 2018 at 5:39 PM
When I starting the ViewBoard 2.1 recording function, I can't write anything. How can I do?
The root cause is Windows system(version 1803) conflicts with some applications(ViewBoard 2.1 is one of the application). We'll release ViewBoard 2.1 n...
Wed, 20 Jun, 2018 at 3:24 PM
Will display save the ON/OFF schedule from vController?
Display won’t save the ON/OFF schedule from vController, you need to always have an active connection the PC and the display all the time. Some display supp...
Thu, 31 May, 2018 at 8:32 AM
I am using vCast Sender for Windows, I just want the audio is casting to the panel, I don't want the audio playing on the laptop speakers. How can I do?
It's user manually to turn-ON vCastSender -Window laptop speaker during casting to panel. Please refer to the picture when vCastSender -Window cast to...
Wed, 20 Jun, 2018 at 9:12 AM
Does Win 10 connect support IFP7550 touch back control?
Yes, you can follow below steps: 1. Under Action Center, click Connect button. 2. Click the name of the device you're trying to project. 3. Check th...
Wed, 20 Jun, 2018 at 11:28 AM
Does Win 10 Miracast support iOS, Android, MAC and Chrome?
iOS/Mac/Chrome doesn’t support miracast. Some of Android device support miracast. Different Android device might have different streaming quality.
Wed, 20 Jun, 2018 at 3:09 PM
Does Win 10 Miracast have PIN code access control ?
Yes, Windows to Windows.
Wed, 20 Jun, 2018 at 3:10 PM