If students are unable to join your class in Guest Mode, here are the most common causes and what you can do to resolve them.


Error MessagePossible CauseHow to Resolve
Class is full.The class has a limited number of seats, and all are currently filled.

  • Create a new class with a higher capacity.

  • Share the new class link with the students.

  • Instruct all students to join the new class.

Class has not started yet.Students clicked the join link or entered the Class ID before the teacher started the session.

  • Start the class from the ClassSwift app by clicking Start Lesson.

  • Notify students when the session is live.

The student is redirected to the Learning Platform login page.The teacher created a Guest Mode class. A student previously joined a class using Google SSO and now needs to access the new session using Guest Mode.

  • The teacher has to start the lesson in the ClassSwift app.

  • Instruct students to rejoin the class using the QR code, link, or Class ID.