If students are unable to join your class via Google SSO, here are the most common causes and what you can do to resolve them.


Error MessagePossible CauseHow to Resolve
Class is full.The class has a limited number of seats, and all are currently filled.

  • Create a new class with a higher capacity.

  • Share the new class link with the students.

  • Instruct all students to join the new class.

Class has not started yet.Students clicked the join link or entered the Class ID before the teacher started the session.

  • Start the class from the ClassSwift app by clicking Start Lesson.

  • Notify students when the session is live.

The class had a limited number of seats, and they were all filled before the teacher joined.

  • Create a new class with a higher capacity.

  • Instruct all students to join the new class.

  • Start the class from the ClassSwift app by clicking Start Lesson.

Google login failure page.The student tried to sign in with Google but used incorrect credentials.

  • Ask the student to verify their Google email and password.

  • Have the student reset their Google password.

The student is redirected to the Learning Platform login page, and sees the message: "Insufficient Permissions. Please enable the required permission."When logging in with Google SSO, the student clicked Cancel to access their Google account.

  • Instruct students to click the session URL and log in again. After logging in, they will be directed to the Google Account page. On that page, students should click Allow when prompted for account authorization.