How can we help you today?

Digital Sigange

Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
While editing content with Signage Manager, it will compress and save photo in lower quality. Please follow below procedures to replace the photo. 1. A...
Mon, 26 Mar, 2018 at 10:17 AM
How to install Signage Manager License with CDM4900R/ CDM4300R/ CDM5500R/ CDM5500T?
1. Download license file via below link. http://www.viewsonicglobal.com/public/products_download/software/cd/license-20170801175953.pkg 2. Select the c...
Thu, 27 Sep, 2018 at 11:38 AM
How to find MAC address of EP5520/EP5520T/ EP5540 /EP5540T?
EP5520/EP5520T MAC address is available on a label outside the carton as below. Or check it under Android system with details below. 1. Press HOME on...
Thu, 27 Sep, 2018 at 11:38 AM
How to disable vSigange SW in EP5520 /EP5520T/ EP5540/ EP5540T?
Please press the "MENU" button on the remote controller to enter the setting page and then set "vSigange" to “OFF”. .
Thu, 27 Sep, 2018 at 11:39 AM
How to do basic troubleshooting for EP5012?
Here are some basic steps for trouble shooting the EP5012.  For more detailed instructions you can contact our support group but you can try these steps ah...
Tue, 10 Apr, 2018 at 1:54 PM
Can an antenna be connected to a commercial display?
ViewSonic Commercial Displays do not support antenna or coaxial cable connection.
Tue, 10 Apr, 2018 at 1:58 PM
How to update F/W on EP3220/4320/5520?
Upgrade under the factory menu Copy MstarUpgrade.bin in USB and Insert U disk to the USB port Press Input menu and then press 2 5 8 0 to activate factory ...
Thu, 2 Aug, 2018 at 10:29 AM
How to install vSigange License Key?
1. Start vSigange APK till a choose File window pop up 2. Plug a USB pen drive which load the license file on the root such as USBE:\ license-20XXXXXXXXX...
Thu, 2 Aug, 2018 at 10:30 AM
How to use ADB tool commend to get a vSignage player screen shoot?
Download ADB from https://developer.android.com/studio/command-line/adb.html 1. Run cmd commend and go to the adb save folder that connect to device ...
Thu, 2 Aug, 2018 at 10:32 AM
How to set a new installed app on the input custom source of CDM and CDE models?
Select custom app from source setting 1. On CDM & CDE models, you can press number keys, “1998” on Remote Control to get in setting mode 2.  Select ...
Thu, 2 Aug, 2018 at 10:34 AM