Applies to: myViewBoard 3.0 on Windows 11

Issue

Some users on Windows 11 have reported that files containing Chinese characters — in the file name or in the file content — may not import correctly into myViewBoard 3.0.

What to try first

Work through these steps in order:

  1. Update myViewBoard 3.0 to the latest version before importing the file.

  2. If the issue affects the file name, rename the file using standard Latin characters, then re-import it.

  3. If the issue affects content inside the file (for example, text within a PDF, DOCX, or PPTX), first confirm the content displays correctly in its original application on Windows 11, then re-import it into myViewBoard.

  4. If possible, try importing the same file on a different myViewBoard-supported platform (for example, Windows 10 or macOS) to check whether the issue is specific to Windows 11.

Additional notes

This is a known symptom for the specific combination of Chinese-character content and Windows 11. The underlying cause is still being reviewed, and this article will be updated as more information becomes available.

If the issue continues

Submit a support ticket if renaming the file and updating myViewBoard do not resolve the issue.

Information to include in your ticket

To help us resolve this faster, please include:

  • Windows 11 build version

  • myViewBoard app version

  • The file name (or a sample file) that fails to import

  • Whether the issue affects the file name or the file content

  • Screenshot of the error or the garbled result

  • Steps you've already tried

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: