Applies to: myViewBoard, Google Workspace Entity admins

Issue

Google Workspace configuration or permissions prevent expected user sync or myViewBoard access for your organization.

What to try first

Work through these checks in order:

  1. Confirm you're signed in as a Google Workspace Super Admin, or a delegated admin with API access, when setting up or troubleshooting sync.

  2. In the ViewSonic Entity Console (cloud.viewsonic.com/entity), go to Users and use Sync users with Google Workspace to trigger or re-trigger the sync.

  3. Verify the correct domain is shown before syncing, and choose the intended sync scope: all users, a specific group, or a specific unit.

  4. If newly added Google Workspace users don't appear right away, wait — new users can take up to 24 hours to populate — then re-sync if they still don't show.

  5. Make sure mailboxes are enabled for the users you're syncing, so they can receive myViewBoard notifications.

  6. If users are reporting a permission or consent-screen issue when signing in with Google, rather than an admin-side sync issue, see the Google Admin Console configuration guide below.

Additional notes

This sync process pulls user data from your Google Workspace directory; myViewBoard doesn't manage Google Workspace permissions directly. By default, "Keep current users" stays checked during a sync, so previously added users remain in your entity unless you uncheck it.

If the issue continues

Submit a support ticket if users still don't sync correctly after confirming admin access, the domain, and allowing time for propagation.

Information to include in your ticket

To help us resolve this faster, please include:

  • Google Workspace domain

  • Sync option used (all users, group, or unit)

  • Whether "Keep current users" was checked

  • Screenshot of the sync banner or result

  • Email addresses of affected users, if possible

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: