Applies to: myViewBoard 3.0

Issue

myViewBoard 3.0 crashes, freezes, becomes slow, or stops responding during use.

What to try first

Work through these steps in order:

  1. Update myViewBoard 3.0 to the latest available version.

  2. Restart the app and try the same action again.

  3. Note when the issue happens — for example, opening an OLF file, importing content, using a specific tool, switching modes, or signing in.

  4. If the issue happens with a specific file, try opening a different file to see whether the issue is file-specific.

  5. If the issue started after an update, note the previous and current app versions if available.

Additional notes

This article isn't a generic device performance guide. Its purpose is to help you confirm your version, identify the usage scenario, and gather useful information for support if the issue continues.

If the issue continues

Submit a support ticket if the issue continues after updating and identifying when the crash, freeze, or slowdown happens.

Information to include in your ticket

To help us resolve this faster, please include:

  • App version

  • OS version

  • Device model

  • When the issue happens

  • Screenshots or a screen recording

  • The affected file, if relevant

  • Steps you've already tried

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: