Applies to: myViewBoard 3.0 on ViewBoard IFP, with the Companion app

Issue

You cannot sign in to a ViewBoard IFP by scanning its QR code with the Companion app.

What to try first

Work through these checks in order:

  1. Confirm the ViewBoard supports Companion sign-in: it must be running vLauncher 3.0 or the ViewBoard Launcher as its active launcher. The Google Launcher on EDLA devices is not supported.

  2. Confirm the ViewBoard is connected to a stable network with internet access.

  3. On the Companion app, make sure you're signed in as Host with a ViewSonic admin account, not a student or participant account, before trying to scan.

  4. On the ViewBoard, tap Sign In on the start-up screen to display a fresh QR code, then tap the QR code icon in Companion to open the scanner.

  5. Update the Companion app to the latest version if scanning does not trigger sign-in.

  6. If the code still does not scan, reload the sign-in screen on the ViewBoard to generate a new QR code and try again.

Additional notes

Some additional points that may be useful:

  • Every ViewBoard IFP generates its own unique QR code, so make sure you're scanning the code on the correct device if multiple boards are nearby.

  • This sign-in flow is separate from device enrollment via QR code, which entity admins use to register a myViewBoard instance under their Entity.

If the issue continues

Submit a support ticket if QR code sign-in still fails after confirming the launcher, network, and app version above.

Information to include in your ticket

To help us resolve this faster, please include:

  • ViewBoard model

  • Launcher type and version

  • Companion app version and mobile OS

  • Network status of the ViewBoard

  • Screenshot of the error or sign-in screen

  • Steps you've already tried

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: