Applies to: myViewBoard 3.0

Admins can confirm Entity membership by searching for the user's email on the Users page of the ViewSonic Entity Management portal. Only users who were added to the Entity (manually, via CSV, or via SSO sync) appear there, and membership itself is validated against the Entity's registered domain(s) shown on the Domains page. Since a Dec 2025 update, users can also self-check from their own account: an "Entity list" item in personal myViewBoard settings shows which Entities the account belongs to and the user's role in each.

Common causes when Entity access isn't showing up

If an end user believes their organization is already a myViewBoard Entity but can't access Entity features, the most common causes are:

  • The organization hasn't completed the full Entity setup process.

  • The user created their myViewBoard account without accepting the Entity invitation sent by their IT admin. They should check their spam folder for that invite.

If the invitation still can't be found, the user should contact their organization's IT admin to troubleshoot from the admin side, using the Users and Domains pages described above.

Related articles

For a more detailed breakdown of this topic, see the articles below: