Online Support Center

Why Is Incognito Mode Not Allowed? 

Using "Incognito Mode" in Safari or other browsers can cause the following issues: 

• Login status cannot be saved, requiring repeated logins. 

• Course records, answer entries, and assignment data may not be saved. 

• Errors or anomalies may occur when joining a class. 

To ensure a smooth learning experience, please make sure to turn off incognito mode and use regular browsing mode. 

How to Tell If a Student Is Using Incognito Mode 

ClassSwift will automatically detect if a student uses incognito mode to join a class. If you see an exclamation mark (!) next to a student’s seat number in the student management page, it means the student is using incognito mode. 

Please refer to the following instructions to identify incognito mode based on different devices: 

Tablet Devices 

Apple Devices (iPad / iPhone): 

1. Open Safari and tap the tab switch icon in the bottom-right (two overlapping squares). 

2. Check the label at the top: 

1. "Private" = Incognito Mode 

2. "n Tabs" = Regular Mode 

Other Brand Tablets (Samsung, Lenovo, etc. Android Devices): 

• If using Chrome or another browser: 

• Dark theme page with incognito icon (hat + glasses) = Incognito Mode 

• White background with no special icon = Regular Mode 

Computer Devices 

macOS (Apple Computers): 

• In Safari, incognito windows are usually dark gray. 

• Click “File” in the top-left menu: 

• If it says "New Private Window", it’s incognito mode. 

• Close this window and select "New Window" to switch to regular mode. 

Non-macOS (Windows / Chromebook, etc.): 

• In Chrome or other browsers: 

• Dark theme + incognito icon (hat + glasses) = Incognito Mode 

• White background with no icon = Regular Mode 

Student will see 'Incogninto Warnings' in the following pages:

1. Under the “Quick Join” option: A warning appears stating: "You are currently using incognito mode. Continuing as a guest may result in data loss. Please open a new browser to join the class." 

2. If students don’t exit incognito mode: A warning will show at the top right of the page, stating: "You are currently using incognito mode. Continuing as a guest may result in data loss. You can close all incognito windows and then rejoin the class." 

3. If a student still joins via incognito mode: 

1. A persistent reminder will stay at the top right during class. 

2. Tap the screen once to dismiss the reminder. 

How to Exit Incognito Mode and Switch Back to Regular Mode 

Tablet Devices 

Apple Devices: 

1. Tap Safari's tab switch icon in the bottom-right. 

2. Tap the “Private” option to open the tab selection menu. 

3. Choose “n Tabs” or “New Tab Group”. 

4. Tap the “+” button to open a new regular tab. 

Other Brand Tablets (Android): 

1. Close the current incognito tab or window. 

2. Reopen the browser and ensure you are on a white-background regular tab. 

Computer Devices 

macOS (Safari): 

1. Close all incognito windows (dark gray). 

2. Click “File” → “New Window” to open a regular browsing window. 

Windows / Chromebook (Chrome / Edge): 

1. Close all incognito tabs (dark background with hat icon). 

2. Click the "⋮" menu → "New Window" to browse normally.