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FAQ

Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure...
Sat, 7 Apr, 2018 at 7:37 PM
What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?
The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Wind...
Fri, 30 Mar, 2018 at 5:19 PM
How do I collect and show the PC's information?
Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button ...
Sat, 7 Apr, 2018 at 7:42 PM
How do I show 3rd party open source library licenses?
Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Sat, 7 Apr, 2018 at 7:42 PM
How do I check the network condition and speed?
Please follow below instruction to see network condition and speed. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Tue, 26 Jun, 2018 at 9:46 AM
How do I find the help page for myViewBoard?
Please follow below instruciton to see help page. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Selec...
Sat, 7 Apr, 2018 at 7:45 PM
How do I play non-YouTube flash videos in the myViewBoard for Windows browser?
Please follow below instructions to play non-YouTube flash videos. Open myViewBoard for Windows Click "Settings menu" button Click "?&quo...
Sat, 7 Apr, 2018 at 7:46 PM
My mouse pointer offset in addons in second screen of chrome extension
Try to disable chrome://flags/#enable-use-zoom-for-dsf
Mon, 14 May, 2018 at 5:45 PM
I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome
Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best...
Fri, 18 May, 2018 at 4:42 PM
Get a myViewBoard extension update once it’s available
Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you mi...
Fri, 18 May, 2018 at 4:43 PM