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General Questions

There is a high pitched noise coming from the projector
In normal operating conditions, the projector should not have a high pitched noise. Please connect the projector to different AC outlet and try to lower the...
Sat, 21 Apr, 2018 at 12:40 AM
How to change the projector lamp in a projector
The methods for changing the projector lamp (bulb) differ depending on the model of the projector. For accurate instructions, please refer to your product m...
Sat, 21 Apr, 2018 at 1:02 AM
Change video inputs on device
Projector: Method 1: Using the remote control, press the “source” button, a menu of available signal inputs should show up on the screen. Use the arrow but...
Sat, 21 Apr, 2018 at 1:05 AM
The image is out of focus
Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the n...
Sat, 21 Apr, 2018 at 1:10 AM
Remote control does not work correctly
If your remote control does not work correctly, please do the following: Check the batteries - make sure the polarity of +/- is correct. Replace the batt...
Sat, 21 Apr, 2018 at 1:14 AM
There is a shadow or double image on the screen
Extension cables, docking stations and longer cables may be prone to ghosting, lines, double images, or poor focus. The improper shielding of the extension...
Sat, 21 Apr, 2018 at 1:16 AM
I want to remove the password on the projector
If the password for the projector has been lost or forgotten there is a way that it can be retrieved. Submit the error code displayed on the password scre...
Sat, 21 Apr, 2018 at 1:18 AM
The speakers have no sound
If your speakers are not producing sound, check the following: The audio-output may be set to mute. Double-click the speaker icon in the task tray to see ...
Sat, 21 Apr, 2018 at 1:19 AM
The image changes color
If the image on your monitor/projector periodically changes color, has a predominant color hue over it (bluish, purplish image), or intermittently blanks ou...
Sat, 21 Apr, 2018 at 8:22 AM
Menu options are greyed out
When a digital signal is connected (HDMI, DisplayPort, or DVI) there will be certain options in the menu that will be grayed out. The digital signal has pre...
Sat, 21 Apr, 2018 at 8:25 AM