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General Questions

What to do when my AC adapter does not work?
Verify adapter plugged into a wall outlet Make sure the AC adapter is firmly and securely plugged into the wall outlet.  Although it may sound obvious, th...
Tue, 8 May, 2018 at 1:59 PM
What to do when a black border coming on the image?
If the image is not centered on the screen, do the following: 1. Check the applied resolution and refresh rate to make sure that they match the settings...
Tue, 8 May, 2018 at 2:02 PM
How to adjust the Windows background?
The Microsoft Windows background can be adjusted by opening the background display properties. Follow the steps below for your version of Windows. Windo...
Tue, 8 May, 2018 at 2:03 PM
Why does it show "Out of Range" when connecting monitor to my desktop PC?
This happens when the screen resolution is set to something higher than what the monitor can display.  For example, if the monitor supports resolutions of ...
Tue, 8 May, 2018 at 2:05 PM
What's the Power Voltage of ViewSonic monitors?
ViewSonic monitors are equipped internally with an “Auto switch” feature. When connected to a different power source, you do not need any special connectio...
Mon, 7 May, 2018 at 3:01 PM
Where to find serial number of monitor?
The serial number can usually be found on the back or bottom of your product and is either 10 or 12 digits long.  In addition, the serial number can be fou...
Tue, 8 May, 2018 at 2:09 PM
What's the requirements to enable Freesync?
To take advantage of the benefits of AMD FreeSync technology, users will require: A monitor compatible with DisplayPort Adaptive-Sync. A compatible AM...
Tue, 8 May, 2018 at 2:11 PM
Should I install Windows 10 drivers for my monitor?
Windows 10 driver installation ViewSonic plug and play monitors do not require a proprietary Windows 10 driver to be installed.  Instead, Windows 10 operat...
Tue, 8 May, 2018 at 2:14 PM
How to set power lock and menu lock?
On some monitors, there is a Power Button Lock that locks the power in the ON position. There is also a menu lock feature which can lock and unlock the OS...
Tue, 8 May, 2018 at 2:15 PM
Why is there shadow or double image on screen?
Extension cables, docking stations and longer cables may be prone to ghosting, lines, double images, or poor focus.  The improper shielding of the extensio...
Tue, 8 May, 2018 at 2:21 PM