In order to receive your activation email from "firstname.lastname@example.org", you should check the following:
- Your junk/spam mail folder
If you see our email in your junk/spam folder, please make sure to mark our email as a safe sender
- Your mail sever blocked the email
If you are not using your own personal internet connection, our email might be blocked. Please check with your IT
Make sure you add our email to your contact list, so that you will not miss other important email from us.
If you already checked everything listed above, please contact our customer service.