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FAQ

Direct View LED Display

When using a camera, why does taking a photo of my DVLED Display produce screen ripples and/or horizontal stripes?
When the customer takes a photo using the display, the picture may produce screen ripples and/or horizontal stripes. These two scenarios are not caused ...
Mon, 22 Nov, 2021 at 5:56 PM
Why is RS232 not properly working on my DVLED Display?
Solution This may be an issue related to the settings.  Please check the RS232 settings when you encounter this issue: Also, check the RS232 p...
Mon, 22 Nov, 2021 at 5:56 PM
How do I update my DVLED Display's firmware?
Solution The LED display motherboard firmware can be set to update automatically or manually. To set to automatically update, please refer to "How do ...
Mon, 22 Nov, 2021 at 4:44 PM
How do I set the DVLED Display to automatically update firmware?
Solution Step 1: Select the Settings from the Main Menu Step 2: Select "Upgrade" Step 3: Select "OTA Cloud Server" ...
Fri, 26 Nov, 2021 at 10:31 AM
How do I perform a mandatory firmware update for my DVLED Display?
Solution Step 1: Please contact customer service staff to obtain the mandatory firmware update file(s) Step 2: Copy the files to the outermost di...
Fri, 26 Nov, 2021 at 10:30 AM
Why the power supply and other equipment work, but the DVLED Display does not?
Answer: If the LED display does not work, but the power supply and other equipment checks are working, it may be caused by a firmware conflict. Please perfo...
Fri, 26 Nov, 2021 at 10:31 AM
What is the Bracket installation order of the DVLED Floor Stand configuration?
The Bracket installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: ...
Fri, 26 Nov, 2021 at 10:32 AM
What is the Bracket installation order of the DVLED Wall-mount configuration?
The Bracket installation order varies from the Floor Stand configuration. Please follow the steps in the respective order for the Wall-mount configuration: ...
Fri, 26 Nov, 2021 at 10:32 AM
How do I install a DVLED display with a Floor Stand configuration?
Please refer to this link before beginning any Direct View LED Display installs. Solution Step 1: Install the Floor Stand Step 2: Install the Sy...
Fri, 26 Nov, 2021 at 10:32 AM
How do I install a DVLED display with a Wall-mount configuration?
Please refer to this link before beginning any Direct View LED Display installs. Solution Step 1: Install the Wall-mount brackets Step 2: Instal...
Fri, 26 Nov, 2021 at 10:33 AM