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FAQ

Direct View LED Display

What is the Vacuum Suction Tool used for on DVLED Displays?
Answer: The Vacuum Suction Tool is used for removing LED Modules (or LED tiles) from the DVLED Display.  See "How do I remove LED Modules fro...
Mon, 22 Nov, 2021 at 5:50 PM
How many spare LED Modules are given for a DVLED Display?
Answer: According to the User Guides, the quantity of spare LED modules will vary by country. Please contact your regional ViewSonic sales office for furthe...
Mon, 22 Nov, 2021 at 5:50 PM
Why is an LED Module showing a colored straight line on my DVLED Display?
dvLED with a colored line issue on a LED Module. Answer: There may be damage to part of the LED module. Note: This is usually a vertical (occasionally...
Mon, 22 Nov, 2021 at 5:52 PM
Why is a single LED Module not on even though my DVLED Display is powered-on?
DVLED Display with an unlit LED Module.  Answer: Ensure the affected LED Module is in the correct orientation.  Solution The LED Module will need...
Mon, 22 Nov, 2021 at 5:53 PM
Why is an entire column of LED Modules not on even though my DVLED Display is powered on?
DVLED Display with an entire column of unlit LED Modules.  Answer: There may be poor connection or loose wiring with the connectors from the System Co...
Mon, 22 Nov, 2021 at 5:54 PM
How do I adjust the LED Module edge brightness on my DVLED Display?
When you find that the edge brightness of the LED module is different from that of the adjacent modules, the following procedure below can be followed in or...
Mon, 22 Nov, 2021 at 4:48 PM
How do I adjust the overall brightness on my DVLED Display?
After replacement of a particular LED module, brightness may be slightly different than that of other modules. At this point, manual calibration is required...
Mon, 22 Nov, 2021 at 5:55 PM
After DVLED installation, how do I ensure consistent LED brightness?
Solution After replacing the LED module, you may find that the overall or edge brightness of the replaced module is different from other modules. Please...
Mon, 22 Nov, 2021 at 5:55 PM
Why is the DVLED display not turning on when I press the power button?
When the power button for the LED display is pressed and there is no picture, it may not work because 1) there is no power, 2) there is power. The power lig...
Mon, 22 Nov, 2021 at 5:55 PM
I'm a DVLED installer, what do I need to do after installation?
Solution Step 1: Turned on power to ensure all modules of the LED display are working properly. Used Vacuum Suction Tool to remove and reinstall any requir...
Mon, 22 Nov, 2021 at 5:56 PM