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Internal FAQ

Direct View LED Display

Why is the remote control having trouble with sensitivity or not working?
Because the remote control uses infrared transmission, the most common problem related to the remote control is the sensitivity.    S...
Fri, 16 Jul, 2021 at 5:25 PM
Why does the screen of my dvLED display take a while to turn on, and not as soon as I press the power button, like a TV?
Answer: ViewSonic dvLED display is designed with a partitional power-on protection, meaning each partition zone is turned on one-by-one. Therefore, it will ...
Fri, 16 Jul, 2021 at 5:25 PM
Why is picture quality for my dvLED not that great?
Solution  Confirm whether the input signal is consistent with the product's Native Resolution Timing. Point-to-point display is the clear...
Fri, 16 Jul, 2021 at 5:25 PM
Why does the source signal automatically jump to HDMI channel every time my dvLED is turned on?
Solution  Check the setting options of the device,  Settings -> Display -> Startup&shutdown -> Startup...
Fri, 16 Jul, 2021 at 5:25 PM
Why do LEDs (for dvLED displays) fall off/shift/break when they get bumped or pulled?
Answer: Because the LEDs on dvLED displays are precision components, they must be handled with extra care. Please refrain from damaging the LEDs by applying...
Thu, 29 Jul, 2021 at 10:37 PM
What should I do if the LED(s) on the dvLED display is unlit?
Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provid...
Tue, 20 Jul, 2021 at 5:40 PM
Why can't RS232 be used to Power on/off the dvLED Display while in Standby Mode?
Currently, RS232 cannot Power on/off a dvLED display while in Sleep Mode. Check the On-Screen Display (OSD) settings to see if the Standby Mode is set to Sl...
Fri, 16 Jul, 2021 at 5:25 PM