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General Questions

How many monitors can I connect when utilizing the Daisychain connection?
 Please refer to below table:   Model Qty Native Resolution VP2468 4 1080P VP2468a VP2768 VP2768a VP2785-2K VP2771  VP2775 2 ...
Mon, 18 Jan, 2021 at 11:34 AM
Why isn’t the monitor displaying anything after I plug in my DisplayPort input?
Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor.    If your graphic card is capable of Displ...
Mon, 18 Jan, 2021 at 11:23 AM
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retent...
Fri, 23 Mar, 2018 at 6:29 PM
How to check the monitor’s current firmware version?
There are 2 ways:   1.On Monitor, please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version.   **For VP...
Mon, 18 Jan, 2021 at 10:52 AM
Do the VP2468’s USB ports support Apple device power charging?
The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby...
Mon, 18 Jan, 2021 at 11:36 AM
Do VP series monitors support an Apple MAC Thunderbolt connection?
You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac  1.Mac with Thunderbolt 2:  Please use a mini Di...
Mon, 18 Jan, 2021 at 11:29 AM
How to update my monitor’s firmware?
Applied to VP2458, VP2771, VP2785-4K, VP2468, VP2768, VP2768-4K, VP3268-4K VP3481, VP3881, VP2468a, VP2768a, VP3481a To update the firmware, please inst...
Mon, 18 Jan, 2021 at 10:29 AM
Why is my monitor not detected by the Firmware Update Tool?
Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initializ...
Sun, 24 Jan, 2021 at 12:58 PM
How do I enable 4K resolution with a 60Hz refresh rate via USB Type-C?
To enable 4K at 60Hz over USB, go into the OSD Setup Menu -> Select ‘"SB 3.1" -> Select "Turn Off".   * Using USB Type-C to disp...
Wed, 27 Jun, 2018 at 9:51 AM