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General Questions

How many monitors can I connect when utilizing the Daisychain connection?
VP2468 supports up to four FHD in Daisy Chain connections.
Fri, 23 Mar, 2018 at 6:26 PM
Why isn’t the monitor displaying anything after I plug in my DisplayPort input?
Please make sure your DisplayPort input is connected to the monitor DisplayPort port or mini DisplayPort port, and not to the DisplayPort output port.  If ...
Fri, 23 Mar, 2018 at 6:28 PM
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retent...
Fri, 23 Mar, 2018 at 6:29 PM
How to check the monitor’s current firmware version?
Please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version. For VP2468 versions M001 and M002, this functi...
Fri, 29 Mar, 2019 at 4:12 PM
Do the VP2468’s USB ports support Apple device power charging?
The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby...
Fri, 23 Mar, 2018 at 6:32 PM
Do VP series monitors support an Apple MAC Thunderbolt connection?
Thunderbolt connections are compatible with the DisplayPort standard; you can use a mini DisplayPort cable to connect between your Apple MAC Thunderbolt con...
Fri, 23 Mar, 2018 at 6:33 PM
How to update my monitor’s firmware?
Please visit to download the latest firmware update tool. Before using the update tool, ensure that the ...
Fri, 29 Mar, 2019 at 4:09 PM
Why doesn’t the firmware update tool detect my monitor while it is powered on and the USB connection is present?
Please make sure to use “FW_Update_Tool_v1.07”. Please follow the step by step instructions below to resolve the problem. When the program is initializ...
Fri, 29 Mar, 2019 at 4:08 PM
How do I enable 4K resolution with a 60Hz refresh rate via USB Type-C?
To enable 4K at 60Hz over USB, go into the OSD Setup Menu -> Select ‘"SB 3.1" -> Select "Turn Off".   * Using USB Type-C to disp...
Wed, 27 Jun, 2018 at 9:51 AM