How can we help you today?

FAQ

How do I play non-YouTube flash videos in the myViewBoard for Windows browser?
Please follow below instructions to play non-YouTube flash videos. Open myViewBoard for Windows Click "Settings menu" button Click "?&quo...
Sat, 7 Apr, 2018 at 7:46 PM
My mouse pointer offset in addons in second screen of chrome extension
Try to disable chrome://flags/#enable-use-zoom-for-dsf
Mon, 14 May, 2018 at 5:45 PM
I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome
Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best...
Fri, 18 May, 2018 at 4:42 PM
Get a myViewBoard extension update once it’s available
Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you mi...
Fri, 18 May, 2018 at 4:43 PM
I saved a recording session on myViewBoard but I can't play the file with Windows10 default media player.
The recorded file is .h264. It is not compatible for Windows 10 default media player. There are three solutions: Open .h264 file within myViewBoard Dra...
Fri, 15 Jun, 2018 at 6:05 PM
Why isn't my myViewBoard account auto logging out after my meeting [using GoToMeeting]?
See if your GoToMeeting app is still operating in the background: Check your hidden icons Right Click on yourGoToMeeting Select Exit Suggested Me...
Fri, 13 Jul, 2018 at 4:15 PM
Why is my video not playing when I import it to myViewBoard?
This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your ...
Thu, 21 Jun, 2018 at 5:19 PM
Why is the pre-installed myViewBoard unable to be activated on my Windows?
The best way to solve this issue is to uninstall myViewBoard on your IFP, and then download the latest version on myViewBoard.com. Once you reinstalled the...
Mon, 23 Jul, 2018 at 3:59 PM
Why are there multiple myViewBoard Chrome extensions appeared on my Chrome?
The best way to solve this issue is to uninstall myViewBoard extension on your browser, and then download the latest version on Chrome Web Store. Once you ...
Mon, 23 Jul, 2018 at 3:57 PM
I have bound my cloud storage, but I still can't access them on myViewBoard
Double check your Cloud Storage Authentication, make sure you have bound them correctly. If your cloud storage is still not showing up, check the followi...
Tue, 14 Aug, 2018 at 10:51 AM