This happens when the screen resolution is set to something higher than what the monitor can display.


For example, if the monitor supports resolutions of up to 1920x1080 and the video card allows up to 2560x1440, setting the resolution to the highest setting will display the error.


Please reboot and enter windows safe mode first, set the recommended resolution according to the user guide of the monitor.


Step1: Enter Windows safe mode:


Please refer to Start your PC in safe mode in Windows 10 and follow the section “from a black or blank screen”.


Step 2:Change your screen resolution:


Once you have entered safe mode, please follow below instructions. 


1. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.


2. Click the drop-down list next to Resolution, move the slider to the resolution you want, and then click Apply.


3.Click Keep to use the new resolution and restart Windows.